Privacy Policy

We do our utmost to protect your privacy. If you request a brochure, sign up our e-newsletter or make a booking with us, this policy explains what information about you we will collect, how we will use it, the conditions under which we may disclose it to others, and how we keep it secure.

The core principles of our policy:

1. We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.

2. We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.

3. We use personal data only for the purpose(s) for which they were originally collected.

Personal information we collect

When you contact us (via our website, e-mail, telephone, post, or in person) to enquire about our cultural business learning programmes, receive further information or make a booking, we may collect personal details in order to fulfil your request.

Most of the time we need only your name and contact details (telephone number, postal address and/or e-mail address), but if you plan to enter into a contract with us by making a booking, we require further information relating to you (and your travel companion, if applicable). These may include:

Full name(s) and addresse(s);
Dates of birth;
Passport details;
Travel insurance details;
Credit/debit card or other payment details;
Emergency contact details;
Special requirements (such as a disability or medical condition which may affect your enjoyment of the programme, as well as any dietary restrictions).

If you are acting on behalf of others, you are responsible for ensuring that they are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.

How we use and retain your personal data

We may retain personal details for the following purposes:

To complete and manage your booking(s)
To send booking updates and for general communication
To contact you with details of new cultural business learning programmes, events or surveys
To disclose to our service providers (in so far as reasonably necessary) in order to secure your booking.

These can include overseas destination management companies, and accommodation and transport suppliers.

Card payment transactions relating to our website and services are handled by our payment services provider, Stripe. We share transaction data with these companies only to the extent necessary for the purposes of processing your payments and any related matters. View Stripe Privacy Policy
In addition to the specific purposes mentioned above, we may also process your details if necessary for compliance with a legal obligation to which we are subject;
To disclose to organisations that perform business functions on our behalf and use the information for analysis including monitoring, measuring and assessing trends;
To disclose your information for immigration, security and anti-terrorism purposes, if requested by overseas government authorities.

How we protect your data

We ensure that we have appropriate physical and technological security measures in place to protect your information, and that when we outsource any processes that the service provider has necessary security accreditations.

The information you provide to us is held in our reservations and CRM systems, each of which are located on the servers of approved third-party suppliers. These third parties are MailChimp and Stripe

We do not share your personal information with others for marketing purposes.

Your rights

Your rights under data protection law are:

(a) The right to access;

You have the right to know what personal data we hold about you, where we process it and to be able to access it. We will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a fee.

(b) The right to rectification;

You have the right to have any inaccurate personal data we hold about you rectified and, for the purposes of processing a booking, to have any incomplete details completed.

In some circumstances, you have the right to have your personal details erased without delay unless we have to comply with a legal obligation. Those circumstances include that your personal data is no longer necessary in relation to the purposes for which we collected it or you withdraw consent for us to process it.

(d) The right to restrict processing;

You have the right to restrict the processing of your personal data if you contest its accuracy, it was processed unlawfully or we no longer need the personal data for the purposes of our processing. Where processing has been restricted on this basis, we may continue to store your personal data.

(e) The right to object to processing;

– If the processing is based on the justification ‘necessary for a public interest’ or ‘necessary for the purposes of the legitimate interests pursued by the controller’;

– If personal data is processed for marketing purposes; and

– If personal data is processed for scientific, historical research or statistical purposes

(f) The right to data portability;

You have the right to receive your personal data from us in an accessible and readable format.

(g) The right to complain to a supervisory authority; and

If you believe that the way we process your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work or the place of the alleged infringement.

(h) The right to withdraw consent.

As we can only process your personal information with your consent, you have the right to withdraw that consent at any time.

You may exercise any of your rights in relation to your personal data by emailing bookings@madedinacademy.com

Use of cookies

We also collect information about how you use our website. For further information please see our Cookie Policy (see separate doc)

Links to other websites

Our website may contain links to websites run by other organisations. This privacy policy applies only to our website. We cannot be held responsible for the privacy policies and practices of other websites

Marketing communications

If you have an account with Pélissier Communications Ltd, or if you have expressed an interest in one of our cultural business learning programmes, you will receive our marketing communications (unless you have chosen to opt out).

If you are subscribed to receive our newsletter, we track whether you open the message. Unless you have chosen not to download images automatically in your e-mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our e-mails.

You may unsubscribe at any time. Please click the ‘Unsubscribe’ link in any e-mail you have received from us; or email hello@madeinacademy.com to update your marketing preferences.

Our details

This website is owned by Pélissier Communications Ltd. We are registered in England under registration number 06178711. Our registered office is at 43 – 45 Devizes Road, Swindon, SN1 4BG

You can contact us:

By post using our office address: Tudor House, The Square, Guiting Power, Gloucestershire, GL54 5TU UK
By telephone, on 07730 920813
By e-mail, using hello@madeinacademy.com

Data Protection Officer

Our Data Protection Officer is Freya Pelissier. They can be contacted by e-mail at freya@madeinacademy or by telephone on +39 351 8409436

Copyright

The contents of www.madeinacademy.com are the property of Pélissier Communications Ltd and subject to intellectual property protection. No content of the website may be reproduced, copied, published, distributed or placed onto other websites without our consent.

This policy is reviewed regularly; it was last updated on 15 January 2026. If you have any questions about your privacy and data security please contact us.